01Summary
- The first purchase of each plan on our website comes with a 14-day money-back guarantee.
- You can cancel anytime. Cancellation stops the next renewal, and your plan stays active until the end of the paid period.
- Yearly plans canceled after the first 14 days can get a prorated refund for full unused months.
- Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their policies.
- Approved refunds go back to the original payment method, usually within 5 to 10 business days.
This policy is part of our Terms of Service. All amounts are in U.S. dollars. Nothing in this policy limits any rights you have under applicable consumer protection law.
0214-day money-back guarantee
If you are not satisfied with LYVORIXA, you can request a full refund within 14 days of the first payment for a plan (Starter, Pro or Fleet) purchased on our website, whether monthly or yearly. No reason is required.
The guarantee applies once per customer per plan. It covers the first charge for that plan, not later renewals, except as described for yearly renewals below. When we issue a guarantee refund, your subscription is canceled and paid access ends.
03Monthly plans
Outside the money-back window, monthly charges are not refundable for partially used months. When you cancel, you keep access until the end of the current monthly period and you will not be charged again.
04Yearly plans and prorated refunds
Yearly renewals. We send a reminder email before a yearly plan renews. If you forget to cancel, you can request a full refund of a yearly renewal charge within 14 days after it is billed.
Prorated refunds. If you cancel a yearly plan after the first 14 days of a yearly period, you can request a prorated refund for the remaining full unused months. We calculate it as the yearly price divided by 12, multiplied by the number of full months left in the period. For example, if you cancel a $149 yearly plan with 5 full months remaining, the refund is $149 ÷ 12 × 5 = $62.08. Your access ends when the refund is issued.
05Upgrades and downgrades
If you upgrade to a higher plan, the unused value of your current plan is credited toward the new plan and the upgrade takes effect right away. If you downgrade, the change takes effect at your next renewal date and no refund is issued for the current period. Switching from monthly to yearly billing follows the upgrade rule.
06App Store and Google Play purchases
If you subscribed through the Apple App Store or Google Play, Apple or Google processed your payment, and only they can issue refunds for it. Please request a refund directly from them:
- Apple App Store: reportaproblem.apple.com
- Google Play: Google Play refund help
To cancel an app store subscription, use the subscription settings on your device or in that store. Deleting the app does not cancel the subscription.
07How to cancel
For subscriptions purchased on our website, you can cancel at any time by either:
- signing in on the web, opening Settings → Billing, and choosing Cancel subscription; or
- emailing support@lyvorixasoft.com from the email address on your account with the subject “Cancel my subscription.”
We confirm every cancellation by email. If you do not receive a confirmation within 2 business days, please contact us again.
08How to request a refund
Email support@lyvorixasoft.com with the subject “Refund request” and include:
- the email address on your LYVORIXA account;
- your plan and billing period (monthly or yearly);
- the date and amount of the charge; and
- optionally, the reason, which helps us improve.
Please do not send full card numbers by email. We will never ask for them.
09Processing time
We reply to refund requests within 2 business days. Approved refunds are submitted to our payment processor within 5 business days and returned to the original payment method. Depending on your bank or card issuer, it can take another 5 to 10 business days for the refund to appear on your statement. Refunds are issued in U.S. dollars; any currency conversion is handled by your bank.
10Billing errors and exceptions
- Duplicate or incorrect charges are always refunded in full once confirmed.
- If we discontinue the Service or materially reduce the core features of your paid plan, we refund prepaid fees for the unused period.
- If we terminate an account for a material breach of the Terms of Service, such as fraud or abuse, prepaid fees are not refunded except where required by law.
- Before filing a chargeback, please contact us. Most billing questions can be solved quickly by email.
11Changes to this policy
We may update this Refund Policy from time to time. Changes apply to purchases made after the new effective date shown above. The policy in effect when you were charged applies to that charge.